LulaLou’s

LulaRoost Text Messaging Terms

These terms cover text messages (SMS and MMS) from LulaRoost, the rideshare service of LulaLou's Ltd Liability Co. They're part of the LulaRoost Terms of Service and are posted at lularoost.com/sms-terms.

1. The texts we send

ProgramWhat it includesHow you join
Ride and account textsSign-in and verification codes, pickup and arrival updates, messages from your driver or rider through the app, receipts, safety alerts, payment problems and account notices. For drivers, application, document and pay updates.Giving us your mobile number when you sign up, and confirming it with the code we text you
Promotional textsOffers, promo codes and LulaRoost newsChecking the separate box for promotional texts. You never have to join to ride or drive with LulaRoost.

2. How often, and what it costs

  • Message frequency varies. Ride and account texts depend on how often you ride or drive. Promotional texts are limited to 4 a month, sent between 8 a.m. and 9 p.m. Central.

  • Message and data rates may apply. LulaRoost doesn't charge for texts, but your carrier may.

  • Carriers aren't liable for delayed or undelivered messages.

3. Getting help and stopping texts

  • Help. Reply HELP to any LulaRoost text, or email support@lulalous.com.

  • Stop. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any LulaRoost text. We'll send one text confirming you've been unsubscribed, and no more texts after that.

  • Stop only promotional texts. Turn them off in the app under Settings > Notifications. You'll keep getting ride and account texts.

  • After you stop all texts, you'll still get ride updates in the app, and we'll send account codes by email instead.

  • Start again. Reply START to the same number, or turn texts back on in the app.

4. Your privacy

  • We don't share your mobile information. LulaRoost won't share your mobile phone number, or your consent to receive texts, with third parties or affiliates for their marketing or promotional purposes. Your text-message opt-in and consent are never sold, rented or shared.

  • Service providers. The companies that send our texts and run the app may use your number only to provide those services for LulaRoost.

  • More detail. The Privacy Policy at lularoost.com/privacy explains how we handle your information.

5. Who can join

Only the account holder can agree to texts for their number. For a teen account, the parent or guardian who set it up agrees for the teen's number. When a Business or Health account books a ride for someone, the organization confirms that the rider agreed to get ride texts at the number it gives us.

6. Changing your number

If your mobile number changes, update it in the app (Settings > Account) so we don't text the new owner of your old number. If you give up a number, reply STOP from it first, or email support@lulalous.com.

7. Changes to these terms

We'll tell you about important changes in the app or by text at least 14 days before they take effect.

8. Contact

Email support@lulalous.com, or write to LulaLou's Ltd Liability Co., PO Box 65, Dothan, Alabama 36302.

These terms are effective October 13, 2026.